Important Update on TPD-25-T Bearings Units

What's Happening?
During our latest quality checks, we've identified a design defect in a batch of our TPD-25-T hub assemblies. This defect could make the belt installation onto hub challenging, contradicting our standards for quality and ease of use.

What Does This Mean for Your Pre-Order?
As a result of this discovery, we have made the difficult decision to temporarily halt all pre-orders for said unit as we prioritize orders already placed and sort out logistics timeframe for a new batch. This is a necessary step to ensure that every unit meets our high-quality standards. We understand this is an inconvenience.

Our Action Plan:
Thorough Testing: We are rigorously testing each individual unit prior to fulfilment to ensure all orders already placed meet our standards of quality. This process is anticipated to move fulfilment back by a week. Hence our estimated time of completing fulfilment for all orders placed in January will be Feb 14th. This delay will only apply to TPD-25-T. TPD-25-R will be completely fulfilled by Feb 7th.

Our Commitment:
We deeply regret this situation and want to assure you that we are doing everything in our power to rectify it swiftly. Your trust and satisfaction are paramount to us.

Stay Updated:
We will keep you informed every step of the way. For any questions or concerns, please don’t hesitate to contact our customer support team at Contact@thepelodoctor.com

Thank you for your understanding and patience as we work through this challenge. We are grateful for your support and are dedicated to making things right.

TPD Bottom Bracket & Specialty Tools Kit.

Our Bottom Bracket and Specialty Tools Kit, compatible with the bike & bike+ is now available. Stay tuned to our social platforms (Instagram/YouTube @thepelodoctor), we'll be providing a POV step-by-step demonstration of how to fully utilize of our tools kit for your Bike or Bike+.

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